Please try to change a new battery first if needed. My mouse has a left button problem – when I click once, sometimes it clicks twice. The supported OS is always shown on the package. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? Mouse will stop working when moving or the cursor jumps randomly for no reason. Check if your device is a plug-n-play device or not. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.
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How do I solve this? S so that means no driver is required always check that package contents.
One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. But if it is not a wireless mouse, the mouse is broken. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.
Try to change the battery first. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. The dongle, KB, and mouse require a code pairing process.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Genius Product Support – Xscroll
Please refer to below links first and follow the setting steps. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. I bought a Genius product seven days ago. What is System Requirement for SmartGenius?
How do I solve this problem? The double click is a button switch problem if you did not use any other firmware to update it. Check if your device is a plug-n-play device or not.
Is there anything I can do? Check if your laptop recognizes the mouse or not in the Device Manager.
Genius Xscroll USB Optical Mouse (Black)
Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? When you have SmartGenius setting problem, how to solve it? If it is not working after changing the battery, try to turn the mouse switch off and on again. The mouse cursor sometimes lags geniux stops for a few seconds, if I move it away from my WiFi it becomes normal.
Genius XScroll 3 Button USB Optical Scroll Mouse
I need a service manual to check for potential problems, so can repair it ourselves. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. You can log geniue into your Amazon account and generate a Amazon return label.
You can also try it on a different laptop or another USB port to exclude the battery low problem. Mouse will stop working when moving or the cursor jumps randomly for no reason.
What is your global warranty on your products?
The mouse sensor data read performance will be impacted. Unfortunately, we do not offer global warranty on our products. Xscroll is a plug and play mouse, it works with any Windows OS. What can I do? Can you send me the driver? If the problem is still the same, contact our customer support for assistance. But if your mouse is a wire mouse, the mouse is broken.